BIGbin Customer Charter

CUSTOMER CHARTER FOR PAY TO USE COMPACTOR UNITS ACCEPTING HOUSEHOLD WASTE

INTRODUCTION
BIGbin is committed to providing the highest standards in the provision of waste management services to their customers. We have a commitment to providing a service that seeks to incentivise waste prevention and to encourage the segregation of waste so that it can be managed in accordance with the waste hierarchy, whereby waste prevention, preparing for reuse, recycling and other recovery are preferred over the disposal of waste.

This approach is in line with current national waste policy in the area — A Resource Opportunity — Waste Management Policy in Ireland. This document is designed to communicate how we intend to provide household waste management services in accordance with these principles to the public in a clear and concise fashion.

CUSTOMER SERVICE STANDARDS
(a) We will provide a reliable waste deposit service and process your waste in a professional and environmentally sound manner.
(b) All service provision will be carried out in line with current local and national legislation and in line with sustainable waste management practices.
(c) We will consider any reasonable special requests that individual households may have.
(d) We will explain clearly what our service rules are and the reasons for them.
(e) We will respond to formal complaints we receive about our services in a timely and professional manner.
(f) We will ensure that there are no direct impediments to you switching your waste management service provider should you wish to do so.
(g) We will design our service and accept waste in a way that minimises litter and odour nuisance.
(h) We will offer a “3 receptacle” service to facilitate the segregation of household residual, recyclable food/bio waste, in line with our Certificate of Registration.

COMMUNICATION WITH CUSTOMERS
(a) We will explain clearly what services you can expect to receive and will provide details of the waste acceptance services we offer on a county/city basis to the relevant local authority for publishing on their website.
(b) We will keep you informed of changes in our service that are designed to improve our service offering via our website.

HOUSEHOLDER RESPONSIBILITIES
(a) In line with national policy, prevent, reuse and recycle waste as much as possible. Refer to national and regional campaigns that seek to help reduce waste production. Segregate your waste materials properly and place this waste in their respective receptacles. Please refer to the list of acceptable wastes provide below, which are available on our website or which are available to be sent to you by post, if requested.
(b) Where applicable, in the event that you have difficulty paying an outstanding bill, please contact us directly as soon as possible as we have a procedure to agree an individual payment plan which deals with how we will manage customers who have difficulty paying their bill.
(d) Contact us, as your waste management service supplier if you have any queries on how best to manage any of your waste materials. We have the expertise to provide the appropriate service or advice on how to best resolve the issue.

PRICING, CHARGING MECHANISM AND ACCESS TO ACCOUNT INFORMATION
(a) The range of service and costs for service provision will be clearly communicated to each customer at point of purchase
(b) New Customers will receive information on charging and pricing structures at the time of sign up, where applicable, i.e. whether over the phone or via website sign-up
(e) Customers will be entitled to easy access to their account information including statements / balances via website, www.bigbin.ie

COMPLAINTS PROCEDURE/DISPUTE RESOLUTION
(a) You are entitled to a fair and reasonable hearing when you have a genuine complaint or dispute and the company commits to resolving your issues as quickly as is reasonably possible. Please find our contact details for complaints:
086-6047147 or info@bigbin.ie
(b) We will respond to formal complaints we receive about our services in a timely and professional manner. In the case of written complaints, within 10 working days.
(c) Complaints shall be logged on the individual customer account with a tracking facility to ensure the complaint has been resolved and the customer notified of updates or the course of action taken to resolve the issue.
(d) Dispute resolution including withdrawal of service will be in line with the company policy available on the company website or which is sent out by post on request. This will be a fair and equitable process in line with good consumer policies.

EDUCATION AND RAISING AWARENESS
(a) We shall implement an education and awareness programme in relation to waste management for householders for which we provide a service. This will be available via promotional literature that we provide directly to you and via our website or through the website of the relevant local authority.
(b) Information packs shall be available to all customers clearly indicating waste types appropriate to each receptacle and how to deposit material for recycling.
(c) We shall work with other national bodies in promoting waste prevention, reduction and recycling e.g. EPA / Repak etc.
(d) We will provide Waste Segregation and Presentation Guidelines to customers, or at a minimum to the relevant local authority for publishing on their website, which clearly explain which materials are to be placed in which receptacle and accept at a minimum the recycling materials set out below and as prescribed in the seventh schedule of the Waste Management (Facility Permit and Registration) Regulations 2007. We will explain to you what happens to materials deposited in the residual, recycle and food waste receptacles.

Wastes we accept for recycling are as follows:
Your new household recycling list www.recyclinglistireland.ie

Rigid Plastics
Butter, Yoghurt & Salad Tubs Fruit & Veg Trays
Plastic Milk Cartons Plastic Milk Cartons
Plastic Cleaning Bottles Plastic Cleaning Bottles

Tins & Cans
Soup Cans Drink Cans
Pet Food Cans Food Cans

Paper & Cardboard
Egg Boxes Cardboard Boxes (Flat)
Tetra Pak Juice or Milk Cartons Letters and Brochures
Toilet and Kitchen Roll Toilet and Kitchen Roll

Read moreBIGbin Customer Charter

Places to get rid of Rubbish in Cork

get rid of rubbish in Cork

Places to get rid of Rubbish in Cork

How many times have you forgetten to leave your bin out on collection day? Not to worry! You are among the 43% of Irish people who continuously forget to drag their bins out for their designated collection day! If you are fed up of missing bin day and paying an annual fee then we have the best solution to get rid of rubbish in Cork.

The BIGbin Company is an easy to use waste collection service alternative operating in Cork City and Cork County. We provide customers witch a much more convenient alternative to their traditional bin collection service. We know that the waste disposal industry here in Ireland is extremely outdated and inconvenient for many people, that s why we offer our customers a hassle free service.

Where are the locations you can do this in Cork?

We have waste compactors situated on popular petrol forecourts throughout Cork. Check here to find your nearest BIGbin. Not sure if BIGbin is for you? BIGbin is for everyone!! We are an ideal service that everyone and anyone can use! We do not charge an annual fee and with us there are no contracts! You simply dispose of your waste as you need to! We charge €6 for two black bags of rubbish.

Is it easy to get rid of Rubbish in Cork using Bigbin?

Our waste compactors are extremely easy to use. All you have to do is fill two of your own black bags of rubbish and bring them to a BIGbin location. Once you are there, purchase your ticket in the petrol station and key in the code onto the BIGbin unit. Then just throw in your two bags of rubbish and walk away! It’s that easy!

We are ideal for people who live in small households, empty nesters, pensioners, those on a budget, people who do not accumulate enough rubbish to justify paying for a waste collection service and even people who produce rubbish at peak times. For example if you are having a spring clean in your house and you have too much rubbish to put out for your waste collection service, bring your excess waste to your nearest BIGbin unit! We are a cheap waste disposal alternative in Cork City and Cork County.

Our BIGbin units are an environmentally friendly method to waste disposal as we recycle a large proportion of the waste that we recover from our compactors. Here at The BIGbin Company we are extremely passionate about helping our customer’s dispose of their waste in an environmentally friendly way that is also very cost effective. We use the latest technology to monitor our bins remotely. When the BIGbin is full it is collected and brought to a recycling centre where we recycling the contents using Mechanical Biotechnology Treatment (MBT) Technology. We recycling over 50% of the waste we collect from the BIGbin units. However, we still encourage our customers to recycle as much as they can before using the BIGbin.

Report Litter Bugs around Ireland

Report Litter Bugs around Ireland

Here at The BIGbin Company we are extremely environmentally friendly. We recycle over 50% of the waste that we collect from our waste compactors. We strongly encourage our customers to reuse and recycle as many items as they can, after all our company’s ethos is Reduce, Reuse and Recycle! We discuss why it is important to Report Litter Bugs around Ireland below…

We understand that many of you do all that you can to keep your community looking clean and tidy. However there are still the small few living in your community and surrounding towns and cities that continue to exploit our beautiful, scenic country and throw their litter left, right and centre. There are bins placed by local authorities in all towns and cities in Ireland so they are no excuses, next time you think it’s ok to drop your chewing gum or ice-cream wrapping on the floor don’t do it! There are many penalties and fines in place to ensure you are punished for your crime, remember that littering is an offence! You can report litter bugs to your local authority, the Gardaí or the Environmental Protection Agency.

Report Litter Bugs around Ireland

Why Report Litter Bugs around Ireland? ‘Litter’ in Ireland under the legislation is defined quite widely and refers to anything from a piece of paper or cigarette butt to anything that is small or large, that is or is likely to become unsightly. The Local Authority in your area is responsible for implementing litter laws. This means your Local Authority is responsible for the prevention and control of litter and they have the power to take enforcement action against people who break or ignore these laws. Your local authority is also responsible for keeping public places that they control, including public roads clean and litter free. This includes the arrangement of cleansing programmes and the provision and emptying of litter bins. Gardaí also have the power to issue on the spot fines for littering.

Leaving or throwing litter in a public place is an offence that can be subject to an on-the-spot fine of €150 or a maximum fine of €3,000 if you are convicted of a litter offence in the District Court. Where an offence continues after conviction, the person concerned is guilty of a further offence and is liable to a fine not exceeding €600 a day for each day during which the contravention continues. The Protection of the Environment Act 2003 introduced conviction on indictment and carries a maximum fine not exceeding €130,000 and a fine not exceeding €10,000 per day for continuing offences.

Next time you spot somebody in your area or another community littering be sure to report them. It’s your home town and environment they are harming so do not hesitate to pick up the phone! You can report cases littering and illegal dumping to a 24- hour lo-call number on 1850 365 121. You can also notify the Gardaí in your local are or your Local Authority of littering that you witnessed.

If you are interested in finding out about the litter policies that are in place in your area contact your local authority. They can inform you about your duties and obligations, maximum fines and penalties.

Here is where you can contact your Local Authority to find out information about littering or to report a case of littering you have witnessed:

http://www.environ.ie/en/LocalGovernment/LocalGovernmentAdministration/LocalAuthorities/

Cheap Waste Disposal: Tipperary

Cheap Waste Disposal

Fed up of paying an annual waste collection fee and waiting around for designated collection days? Well then BIGbin cheap waste disposal is ideal for you!! We are a pay-as-you-go waste disposal services operating on the forecourts of busy petrol stations across Tipperary. With us you don’t have to worry about dragging the bins out or forgetting about collection days. You simple bring your rubbish to one of our BIGbin units when you have waste to be disposed!

BIGbin is a convenient and handy waste disposal service compared to your standard bin collection/skip hire service. The traditional bin collection service is inconvenient for many households. A lot of people do not accumulate enough domestic waste to pay for an annual waste collection service; people are also tied down to specific collection days and have to enter a contract with their service provider. BIGbin allows you to dispose of your rubbish whenever you need to!

We are an ideal service for everyone, but in particular; those on a budget, singles, couples, small households, empty nesters, pensioners and people who generally do not produce a lot of domestic waste.

BIGbin is really easy to use, simply bring your rubbish to any of our BIGbin locations, and purchase a ticket in the shop and key in the code on the ticket into our compactor. Just place you bags in the drum and walk away. It’s effortless!!

Our BIGbin units are an environmentally friendly method of waste disposal as we recycle a large portion of the waste that we recover from our compactors. Along with being environmentally friendly, here at BIGbin we are extremely passionate about helping our customer’s dispose of their waste in a cost effective way.

We are located on the forecourt of Texaco, Cahir on the Mitchelstown Road. If you are living in Tipperary and looking for a cheap waste disposal method then BIGbin is for you!!

We operate 7 days a week and can take your rubbish anytime!!

Irish Men’s Shed and Bigbin Team Up!

Irish Men's Shed

The BIGbin Company are delighted to announce that we have teamed up with The Irish Men’s Shed Association. A Men’s Shed is any community based, non-commercial organisation which is open to all men where the primary activity is the provision of a safe, friendly and inclusive environment where the men are able to gather and/or work on meaningful projects at their own pace, in their own time and in the company of other Men’s Shed members and where the primary objective is to advance the health and well-being of the participating men. Men’s Sheds may look like a normal shed in your back garden but they innovatively share some characteristics of community, education and health promotion projects. There are currently 200 Men’s Sheds across Ireland with almost 6,000 men attending their local sheds on a regular basis.

The Irish Men’s Shed Association has recently developed a new membership card known as a “Shedders Card”. This card offers members special privileges, discounts and special offers across shops and services throughout Ireland. The BIGbin will be offering all Shedders Card holders 20% off the use of any BIGbin unit throughout Ireland. We will also be providing sheds with free tickets to use our waste disposal service.

The BIGbin Company is a pay-as-you-go waste disposal service operating in various areas around Ireland, see here for a full list of locations. The premise of the BIGbin is that we install waste compactors on petrol forecourts and retail outlets across the country. We offer our customers huge savings and with the BIGbin there is no need to worry about annual fees, contracts or missing your collection day. Our units are open 7 days a week which means you can drop your waste off whenever suits you.

Stop dancing to someone else’s tune when it comes to your own waste and march to the beat of your own drum! Our BIGbin units are extremely easy to use and based on customers using the bins every two weeks for one year they can reduce their waste bill by over 50%. All you have to do is fill two of your own black bags or waste and bring them to your local BIGbin unit. Purchase your ticket in the shop/petrol station, key in the code into the unit and through in your two bags of rubbish, it’s that easy!

Cheap Bin Collection Listowel

Cheap Bin Collection Listowel

The BIGbin Company are delighted to announce that our Listowel Bin is back up and running! We would like to apologies to all of our BIGbin customers who were disturbed during our hiatus.

Many of you are already aware of The BIGbin Company and how we work, but for those who don’t keep reading and you will find out all about us. For our existing customers we would greatly appreciate it if you could share the news of the reopening of the Listowel bin!

The BIGbin Company is a cheap and alternative solution to your traditional bin collection service. The waste collection industry here in Ireland is extremely outdated and inconvenient for many people. We have noted that many small households are continuously putting out half empty bins for collection but they are still paying the same price as a large household who will have a full bin every week. Many waste collection companies insist their customers sign a contract, pay an annual fee and possibly a start-up fee. So if you are fed up of paying for to put out half empty bins or you continuously miss your bin collection day then The BIGbin is for you.

Our BIGbin units are extremely easy to use. All you have to do is fill two of your own black bags full of waste, pop them into your car and bring them the nearest BIGbin unit to you. Once you get to the petrol station or retail outlet purchase your ticket in the shop, key in the code into the BIGbin unit and throw your two bags of rubbish in, it’s that simple!

The Bigbin Offer in Listowel

We offer our customers huge savings on their waste bill. From recent research we conducted we established that on average waste collection costs here in Ireland are €298.35. Our customers will testify that based on using the BIGbin every two weeks for their domestic waste they can save over 50% on their waste bill annually.

We strongly encourage all of our customers to recycle and composting before visiting one of our BIGbin units. Although we recover over 50% of the waste we recover from our compactors, we believe in doing our bit for the environment and encouraging our customers to recycle their products before using our service. Not only is this good for the environment but it is also extremely beneficial to you! By recycling and composting before you use the BIGbin you are freeing up space in your domestic bin!

Our BIGbin units are open 7 days a week so why not try us today and see how much you could save!

A Solution to Illegal Dumping

a solution to illegal dumpingBIGbin is a convenient and handy waste disposal service compared to your standard bin collection/skip hire service. The traditional bin collection service is inconvenient and outdated for many households. A lot of people do not accumulate enough domestic waste to pay for an annual waste collection service; people are also tied down to specific collection days and have to enter a contract with their service provider. BIGbin allows you to dispose of your rubbish whenever you need to, with no annual or start-up fee!

From a recent study we established that average waste collection costs in Ireland are €298.35.

This is very expensive and in some places across Ireland the waste costs are a lot higher than the average amount! A lot of people are paying the full price for their waste collection service and are only putting out half empty bins! People may have had to resort to illegal dumping or burning their waste in the past because they could not afford to pay an annual fee. This is where BIGbin steps in!

We offer customers a hassle free method of waste disposal. Our BIGbin units are simple to use and cheaper than your annual waste collection as we charge €6 for 2 of your own black bags of rubbish. All you have to do is find you nearest BIGbin unit, bring your 2 bags of rubbish, purchase your ticket in the petrol station and key in the code of the ticket into the BIGbin unit. It’s that easy!!

Our BIGbin units are an environmentally friendly method of waste disposal as we recycle a large portion of the waste that we recover from our compactors. Along with being environmentally friendly, here at BIGbin we are extremely passionate about helping our customer’s dispose of their waste in a cost effective way.

Why Use Bigbin for an Alternative to Illegal Dumping?

With using BIGbin you are eliminating the possibility of illegal dumping in Ireland. As members of the public you can report any sightings of illegal dumping to the EPA. If you see anyone illegally disposing of their waste lo-call 1850-365-121. Local authorities, the gardaí and the EPA will follow-up the information provided by the public, as appropriate. Leaving or throwing rubbish in a public place is an offence and can have an on the spot fine of €150 or a maximum fine of €3000 if you are convicted of a litter offence in the District Court. So don’t hesitate in reporting litterbugs in your community!!

For all of our BIGbin locations check out our locations page on our website!

Cheap Waste Disposal in Cork City and Cork County

No Annual Fee! No Contract! No Putting Out Bins! No Bin Collection Days!

Cheap Waste Disposal in CorkWe would like to introduce you the BIGbin, An alternative method to your annual bin collection service. We have large waste compactors situated on forecourts of six popular petrol stations in Cork City and also Cork County. The traditional method of waste collection is outdated and inconvenient for many people. We offer customers great value for a hassle free service.

Not sure if BIGbin is for you? BIGbin is for everyone!! We are an ideal service that everyone and anyone can use! We do not charge an annual fee and with us there are no contracts! You simply dispose of your waste as you need to! We charge €6 for two black bags of rubbish.

We are a simple to use service, operating in Cork City and Cork County. All you need to do it find your local BIGbin and bring your own black bags full of rubbish, purchase your ticket in the petrol station and key in the code into the waste compactor. It’s that easy!!

We are ideal for people who live in small households, empty nesters, pensioners, those on a budget, people who do not accumulate enough rubbish to justify paying for a waste collection service and even people who produce rubbish at peak times. For example if you are having a spring clean in your house and you have too much rubbish to put out for your waste collection service, bring your excess waste to your nearest BIGbin unit! We are a cheap waste disposal alternative in Cork City and Cork County.

Our BIGbin units are an environmentally friendly method to waste disposal as we recycle a large proportion of the waste that we recover from our compactors. Here at The BIGbin Company we are extremely passionate about helping our customer’s dispose of their waste in an environmentally friendly way that is also very cost effective. We use the latest technology to monitor our bins remotely. When the BIGbin is full it is collected and brought to a recycling centre where we recycling the contents using Mechanical Biotechnology Treatment (MBT) Technology. We recycling over 50% of the waste we collect from the BIGbin units. However, we still encourage our customers to recycle as much as they can before using the BIGbin.

Fed up of having to “Dance to Someone Else’s Tune” in regards to your own waste? It’s time to make a change and switch to the BIGbin! We can guarantee you will save Time, Effort and Money!! You can finally pick what day your rubbish is disposed of and not have to worry about missing assigned bin collection days! We are located on forecourts of  busy petrol stations in Cork with Bins in Mayfield for the City and Mallow.

There is no need to pay your annual collection fee anymore! Our BIGbin units operate 7 days a week which mean you can literally dispose of your waste any time!!

 

By using BIGbin you are also supporting local businesses as we are 100% Irish Owned!!

Places to get rid of Rubbish in Limerick

No bin tags! No stickers! No special bags! No pulling and dragging wheelie bins! No waiting for specific days of collection!

Sick of paying an annual waste collection fee? Fed up of signing a contract with your waste collection service? Tired of Waiting around for collection days? We have the solution for you!

Rubbish in LimerickBIGbin is a convenient and handy waste disposal service compared to your standard bin collection/skip hire service. The traditional bin collection service is inconvenient and outdated for many households. A lot of people do not accumulate enough domestic waste to pay for an annual waste collection service; people are also tied down to specific collection days and have to enter a contract with their service provider. BIGbin allows you to dispose of your rubbish whenever you need to, with no annual or start-up fee!

Bag it! Bring it! Bin it!

Simply fill 2 of your own black bags full of waste, bring it to your nearest BIGbin unit and bin it into our large compactor.

To use the BIGbin unit you simply purchase a ticket in the petrol station and key in the code on that ticket into the machine. Our BIGbin units are situated on 4 forecourts of popular petrol stations in Limerick. The units are well lit up so they can be used anytime!

BIGbin is a cheap waste disposal alternative to your annual bin collection service. We charge €6 for 2 bags of rubbish.

Fed up of having to “Dance to someone else’s tune” in relation to YOUR own rubbish? It’s time to dance to your own tune and here at BIGbin we are happy to help you do just that!!

We are situated at 4 busy petrol stations in Limerick, including 2 Topaz garages. Our company’s ethos goes hand in hand with Topaz’s slogan “That’s Better” as we here at BIGbin are “Better” than the traditional waste collection service. We are delighted to operate at Topaz service stations as believe in doing what’s best for their customers and ensuring they get the best value for their service, as do we! Topaz now have 330 petrol stations throughout Ireland.

Everyday Topaz strive to do better for their customers by delivering world class service and standards. Like BIGbin they aim to provide an exceptional service to their customers so we are thrilled to be working with them!

We are also situated at The Amber Service Station and Also a Texaco service station. The addresses for the 4 BIGbin locations operating in Limerick are listed below;

Amber Cross Service Station,                                                Topaz Corbally,

Moyross,                                                                                       Corbally Road,

Limerick.                                                                                      Limerick.

 

Texaco Service Station,                                             Topaz Ballysimon,

Roxboro,                                                                         Ballysimon Road,

Limerick.                                                                          Limerick.

BIGbin – Ideal for when you have Extra Rubbish

The BIGbin Company is a cheap and easy to use alternative to your average bin collection service. We have waste compactors situated on busy petrol forecourt throughout Ireland. Some of our Partners included Topaz, Texaco, Applegreen, Supervalu and Tesco.

The traditional method of waste disposal here in Ireland is outdated and inconvenient for many people. We offer a service that can free the user from their previously strict and over priced waste collection service. With BIGbin you get to decide your collection day, no more dictating to bin companies about your own rubbish. It’s time to stop “dancing to someone else’s tune” and becoming the boss of your waste.

We offer customers a pay-as-you-go method of waste disposal. Here at BIGbin we are extremely passionate about giving our customers the best service at a good price. We charge €6 for 2 of your own black bags of rubbish. Our units are open 7 days a week so you can dispose of your waste whenever you need to. We are an ideal service that everyone can use.

To use the BIGbin you simply bring your 2 bags of waste to your nearest unit, purchase your ticket in the petrol station, key in the code of the ticket into the BIGbin unit and throw your 2 bags in. It’s that easy!

A lot of people now-a-days do not produce enough rubbish to justify paying for an annual bin collection service. We are extremely suited that those who live in small households, empty nesters, students, pensioners and people on a budget. However we are always there for a once off drop-off also if you produce extra rubbish at peak times.

If you’re thinking of having a spring clearout in your home and are worried about what to do with all of your excess waste don’t worry! BIGbin is the place to go! With us you do not have to worry about signing a contract or paying an annual fee so you can use our units only as you need to.

There are a few significant days coming up like St. Patrick’s Day, Mothers Day, Easter and the May Bank Holiday. If you are going to be hosting a party for the events or cooking a meal for your entire family you may accumulate more rubbish than usual. If this rubbish won’t fit in your bin for collection bring to your local BIGbin, at only €6 for two bags it’s a real bargain.

We have BIGbin units located in Waterford, Tipperary, Kilkenny, Cork, Limerick and Dublin. Checkout our locations page to find the closet BIGbin to you. Our units operate 7 days a week which mean you can literally dispose of your waste any time!!

BIGbin

BIGbin